Refund Policy
Eligibility for Refunds:
- We accept refund requests within 30 days of the original purchase date.
- To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
- Gift cards and promotional items are non-refundable.
Refund Process:
- Contact our customer support team at support@loyalbodycosmetics.com to initiate the refund process.
- Provide your order number and a brief reason for the refund request.
- Once approved, we’ll process the refund to your original payment method within 5-7 business days.
Shipping Costs:
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
Returns Policy
Eligibility for Returns:
- You may return products within 30 days of the original purchase date.
- The product must be unused, unopened, and in its original packaging.
- Gift cards and promotional items are not eligible for returns.
Return Process:
- Contact our customer support team at support@loyalbodycosmetics.com to initiate the return process.
- Provide your order number and a brief reason for the return.
- Once approved, follow the instructions provided for returning the product.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method for returns.